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Customer Help Center: Frequently Asked Questions

Is this course approved for ticket dismissals and insurance discounts?

Is this course approved for ticket dismissals and insurance discounts? Yes, we are State Approved by the Texas Education Agency and acceptable by all courts in Texas to dismiss traffic tickets. You may also be able to lower your insurance rates by up to 10% just by taking this course! Check with your insurance company for details.


How long does it take to complete the course?

All courses approved by the Texas Education Agency take 6 hours to complete. You may complete the course all in one sitting, or you may take the course a little at a time, completing the course around your schedule. You are required to take a 60 minute break while taking this course. Anytime that you are logged out of the course, that time will go towards your break, so if you’ve been logged out for at least an hour, then your break time is complete. If you take your course straight through, then prior to taking your Quiz at the end, you will be required to logout for your 60 minute break. You have up to 90 days to complete the entire course and can log in and out at any time.


I received my ticket in another state and I’m not sure if I’m eligible to take this course. How do I find out?

Rules vary from state to state on how often you can take driving safety courses and the purpose of the course can vary from state to state or court to court (insurance reduction, point reduction, etc.). Just verify with your state or court before completing a driving safety course.


What happens if my Internet connection fails while I’m taking the course?

When you are able to log in successfully, you will be taken to the place in the course where you left off before you lost your Internet connection. Unfortunately, you may lose the time you spent on the particular section you were viewing when your Internet connection failed which is typically just a few minutes.


What are the recommended Computer requirements to take this online course?

To take this online course, you should have:

  • a reliable computer with a high speed Internet connection
  • web browser: Internet Explorer 7 or higher, Firefox 6 or higher, Safari 5 or higher, Chrome 9 or 10
  • for efficient video viewing, Flash Player 9
  • Also works on iPad, iPhone and Android devices that support video
  • Javascript support (usually enabled by default on most computers)

What should I do if I receive an error message at some point during the course?

First, try closing your web browser, then opening a new session and logging back in to the course. Your progress will be saved. If the problem persists, please contact our office at 1-512-255-8515 so we can assist you with the issue.


How do I receive a Certificate of Completion?

After completing the course, you should receive your State issued Certificate of Completion via US mail within just a few business days. Overnight delivery via FedEx is available for an additional $25.00. If you would like to request overnight service for your certificate of completion, please contact our office by 3:00pm CST that same day with proof of course completion (knowledge that you completed your final exam) to receive it the next day. Our office phone number is 1-512-255-8515.


How much does it cost, and how do I pay?

The cost of the course is only $25.00 and can be paid online using any major credit card.

Is it safe to use my credit card over the Internet?

Yes. Our credit card transactions are processed using the latest encryption technology to ensure maximum security.


Is there a money back guarantee?

Yes. A full refund will be made to any student who cancels the enrollment contract before 72 hours is reached from the time of enrollment, unless the student has already successfully completed the course or received a failing grade on the course examination. In this case a refund will be issued no later than 30 days from a student’s enrollment termination date.


Is there a final exam?

Yes. After completing the course, you will take a 20 question, multiple-choice final exam. You will have 3 opportunities to pass the exam with a score of 70% or higher at no extra charge.


How can I order my driving record?

You can skip the line at the DPS office and order your driving record through us. We are a One Stop Shop at Funny Bone Schools of Defensive Driving. Click here to order now or visit the "Order Driving Record" tab on our main menu to progress your State Approved Driving Record Type 3A.


What do I need readily available to take this course?

During the course you will periodically be asked Personal Validation Questions to verify that you are the person taking this course. It will be helpful to have the following documents readily available prior to taking the course: Your Driver’s License, your Vehicle Registration Information and Insurance Card.


Can I get my course certificate expedited with fast delivery?
Yes, we offer a fast delivery option. If you are taking our online course you will have the option to order your overnight shipment at anytime throughout your course for an additional $25. If you have finished your course and forgot to order overnight delivery, you can select the Fast Delivery tab on our main page to order it there, or contact us to order by phone at 1-888-331-2113.


Where do I find my VIN #?:

Your VIN (Vehicle Identification Number) is usually located on your car’s dashboard on the driver’s side, just near the bottom of your windshield. VIN numbers are 17 characters long and include numbers and letters. It usually is on a metal plate in the dashboard, or on a sticker or plate in the driver side door jam (inside the door).


Other places you might find this number are:

- On the interior of your driver side door
- On your vehicle’s insurance card
- On your vehicle’s title

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